Vocational Placement Kit-FNS10120 Certificate I in Basic Financial Literacy TLI aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

ethics and privacy in an ICT environment ICTNWK401 Install and manage a server ICTNWK403 Manage network and data integrity ICTNWK404 Install

BSBITU304 Produce Spreadsheets

Core units BSBSUS201 Participate in environmentally sustainable work practices SHBHBAS001 Provide shampoo and basin services SHBHCUT001 Design haircut structures SHBHCUT002 Create one length or solid haircut structures SHBHCUT003 Create graduated haircut structures SHBHCUT004 Create layered haircut structures SHBHCUT005 Cut hair using over-comb techniques SHBHCUT007 Create combined traditional and classic men's haircut structures SSHBHCUT009 Cut hair using freehand clipper techniques SHBHCUT011 Design and maintain beards and moustaches SHBHCUT012 Shave heads and faces SHBHCUT013 Provide men's general grooming services SHBHDES001 Dry hair to shape SHBHIND001 Maintain and organise tools

Vocational Placement Kit-FNS10120 Certificate I in Basic Financial Literacy TLI aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.