Learning and Assessment Kit-TLIR0001 Implement purchasing systems HLTINFCOV001 aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBWOR202 Organise and complete daily work activities HLTAID003 Provide first aid HLTWHS001 Participate in workplace health and safety SISXCAI002 Assist with activity sessions SISXCCS001 Provide quality service SISXEMR001 Respond to emergency situations SISXIND001 Work effectively in sport

policies and procedures in the construction industry Elective units CPCCCM2012 Work safely at heights CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCO2013 Carry out concreting to simple forms CPCCPB3015 Install acoustic and thermal environmental protection systems CPCCPB3026 Erect and maintain trestle and plank systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Empower Your Learners with Foundational Excellence

Learning and Assessment Kit-TLIR0001 Implement purchasing systems HLTINFCOV001 aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to