LLND Kit-RIIBEF401E Manage non-routine and complex technical situations MSM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units AHCBUS407 Cost a project AHCLSC404 Supervise landscape project works Electives AHCWHS401 Maintain work health and safety processes CPCCBC4002 Manage work health and safety in the building and construction workplace AHCBUS408 Operate within a budget framework AHCBUS410 Report on project AHCMOM402 Supervise maintenance of property

sealants and adhesives AURTTA118 Develop and carry out diagnostic test strategies AURTTK102 Use and maintain tools and equipment in an automotive workplace Electives AURETR124 Diagnose and repair compression ignition engine management systems AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURKTA005 Inspect

the identification and support of learners' Language

LLND Kit-RIIBEF401E Manage non-routine and complex technical situations MSM aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational