Learning and Assessment Kit-VU23529 Analyse and participate in complex conversations FWP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCDIV003 Manage and promote diversity BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCLD505 Implement cloud infrastructure with code ICTCLD506 Implement virtual network in cloud environments ICTCLD507 Build and deploy resources on cloud platforms ICTCLD508 Manage infrastructure in cloud environments ICTNWK536 Plan

standard trade practices and fundamentals in aviation maintenance MEA270A Lay out avionic systems MEA271A Lay out avionic flight management systems MEA340A Lay out and set up aircraft systems MEA272B Apply basic scientific principles and techniques in avionic engineering situations MEA273A Select and test avionic engineering materials MEA342A Apply basic aircraft power plant design characteristics MEA349B Apply basic scientific principles and techniques in aeronautical engineering situations MEA350A Select and test aeronautical engineering materials MEM09143A Represent aeronautical engineering designs MEM09144A Represent avionic engineering designs MEM09153A Apply computer aided modelling and data management techniques to aeronautical engineering designs MEM09154A Apply computer aided modelling and data management techniques to avionic engineering designs MEM09155A Prepare mechanical models for computer-aided engineering (CAE) MEM09156A Prepare mechatronic models for computer-aided engineering (CAE) MEM09157A Perform mechanical engineering design drafting MEM09158A Perform mechatronics engineering design drafting MEM09204A Produce basic engineering detail drawings MEM09205A Produce electrical schematic drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-VU23529 Analyse and participate in complex conversations FWP aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to