Learning and Assessment Kit-BSBSS00119 Customer Service Skill Set SHB Core units BSBPEF301 Organise personal

Core units BSBPEF301 Organise personal work priorities CUAIND311 Work effectively in the creative arts industry CUAIND314 Plan a career in the creative arts industry CUAPPR314 Participate in collaborative creative projects Elective units CPCCWHS1001  Prepare to work safely in the construction industry CPCCOM1013 Plan and organise work CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCJN3100 Process materials to produce components using static machines CPCCLDG3001 Licence to perform dogging CPCCLRG3001 Licence to perform rigging basic level BSBCMM211 Apply communication skills BSBPEF101 Deliver a service to customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCDES401 Apply construction techniques to landscape design AHCDES402 Apply sustainability principles to landscape design AHCDES403 Develop landscape designs AHCDES404 Prepare simple landscape drawings AHCPCM404 Recommend plants and cultural practices CUAACD312 Produce computer-aided drawings CUADES305 Source and apply information on the history and theory of design Electives AHCPCM303 Identify plant specimens AHCSOL304 Implement soil improvements for garden and turf areas AHCWHS402 Maintain workplace health and safety processes AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework BSBESB401 Research and develop business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSOL304 Implement soil improvements for garden and turf areas AHCTRF309 Implement a grassed area maintenance program AHCWHS301 Contribute to work health and safety processes Elective units AHCARB314 Implement a tree maintenance program AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6208 Manage innovative thinking and practice in the forest and wood products industry FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBSS00119 Customer Service Skill Set SHB Core units BSBPEF301 Organise personalOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to