Customer Service: Complaint Management Series_HR Management and enhancing the quality of

and enhancing the quality of care for older people in their care

This course looks at various examples of risks and explores strategies staff can employ to help maintain safety and to minimise risk

the course provides a clear explanation of what heart failure is

participants should be able to:

Customer Service: Complaint Management Series_HR Management and enhancing the quality ofCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.