Vocational Placement Kit-SIRXCEG004 Create a customer-centric culture BSB Units of competency MSMWHS110 Follow

Units of competency MSMWHS110 Follow emergency response procedures MSMWJ303 Operate a vacuum loading system MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit If you require RPL Kits with comprehensive benchmarking

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCFAM009 Facilitate family intervention strategies CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships If you require RPL Kits with comprehensive benchmarking

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-SIRXCEG004 Create a customer-centric culture BSB Units of competency MSMWHS110 FollowA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.