Learner Resources-CHCLEG003 Manage legal and ethical compliance SHB Units of competency ICTSAS305 Provide

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways (Release 1) ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Core units CPPREP4001 Prepare for professional practice in real estate CPPREP4002 Access and interpret ethical practice in real estate CPPREP4003 Access and interpret legislation in real estate CPPREP4004 Establish marketing and communication profiles in real estate CPPREP4005 Prepare to work with real estate trust accounts Elective units CPPREP4101 Appraise property for sale or lease CPPREP4102 Market property CPPREP4103 Establish vendor relationships CPPREP4104 Establish buyer relationships CPPREP4105 Sell property CPPREP4161 Undertake pre-auction processes CPPREP4163 Complete post-auction processes and contract execution CPPREP4201 Appraise commercial property BSBHRM415 Coordinate recruitment and onboarding SIRXMGT001 Supervise and support frontline team members CPPREP5007 Develop a strategic business plan in the property industry CPPREP5008 Market the property agency CPPREP4162 Conduct and complete sale by auction * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-CHCLEG003 Manage legal and ethical compliance SHB Units of competency ICTSAS305 ProvideOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all