Learning and Assessment Kit-CHCCOM001 Provide first point of contact New Qualification-April 2024 grief and trauma HLTAHW031 Provide

grief and trauma HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW034 Provide healthy lifestyle programs and advice * We can develop additional elective units that are not listed on request (Please contact us for further information)

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC028 Prepare appetisers and salads SITHCCC029 Prepare stocks

Units of competency SITXFSA001 Use hygienic practices for food safety SITXCCS006 Provide service to customers SITHFAB005 Prepare and serve espresso coffee SITXFIN001 Process financial transactions * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CHCCOM001 Provide first point of contact New Qualification-April 2024 grief and trauma HLTAHW031 ProvideOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to