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Marketing Metrics : The Definitive Guide to Measuring Marketing Performance Max Brooks Thousand Cranes reflects the teaMarketing Metrics: The Definitive Guide to Measuring Marketing Performance, Second Edition, is the definitive guide to today s most valuable marketing metrics. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge and expand their treatment of social marketing, web metrics, and brand equity. They also give readers new systems for organizing